Quality assurance

He-Cd Laser Product Warranty

The following outlines the warranty terms and conditions for our laser systems.  Problems attributed to our company will be repaired, or parts will substituted or replaced free of charge during the warranty period.

• Laser head: All B and C series He-Cd Lasers are warranted against defective materials and workmanship for a period of 12 months or 3,000 hours of operation from date of shipment, whichever occurs first, to 70% of specified power (using our standard power meter).  All D, E, F and G series He-Cd Lasers are warranted against defective materials and workmanship for a period of 12 months or 2,500 hours of operation from date of shipment, whichever occurs first, to 70% of specified power (using our standard power meter).
• Laser power supply: Within one year from the date of shipment.
  However, any one of the problems described below is considered to be outside of the scope of our warranty.

1. When the system is used under conditions, environments or handling outside of the description in the catalog or the User Manual.
2. When handled with a method not described in the User Manual, or when a problem occurs because of the customer’s use, by being dropped or being jarred.
3. When stored using a method other than that described in the User Manual.
4. When a problem occurs because of a system other than our product.
5. When the system is modified or repaired by someone other than us.
6. When there has been a natural disaster including earthquakes, water damage, lightning, fires, or accidents outside of our responsibility, are a cause.
7. When the timer built into the system malfunctions, and it is judged that the system has been used for longer than the stipulated time with clearly little cadmium remaining in the laser tube.
8. We accept no responsibility for any damages to the customer caused by a problem in our product.

The Premium Fiber Laser Product Warranty

The Premium Fiber Laser will be repaired free of charge if the rated output is less than 70% within 12 months from the date of shipment and we are responsible for it.